Refunds

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Refunds

Refunds

Where there is health, there is beauty. ~Anonymous

If you are not entirely satisfied with your purchase, we’re here to help with a few options.

Returns

 Returns are only accepted if the wrong item was shipped or if the item was damaged in transit.  Please take pictures of the damaged item and packaging and then contact us for a Merchandise Return Number (MRN).

  1. Buyers have 15 calendar days to return an item from the date it was received.
  2. To be eligible for a return, the item must be unused and in the same condition that it was received.
  3. The item must be returned in the original packaging.
  4. Receipt or proof of purchase must be included with the returned item. 
  5. Returns are to be shipped C.O.D to our U.S. address.   TTMBeauty , 102 Lasalle Rd #271844 West Hartford, CT 06127

 

Contact us , in**@TT*******.com to receive a MRN before sending the return item.

 

 Refunds

Once the returned item has been received and inspected, the buyer will be notified and provided with the status of the return.  Any item sent without an MRN will NOT receive a refund. If the return is approved, a refund will be initiated to the original credit card (or other method of payment) used at the time of purchase.  Processing time of refunds will vary depending on the card issuer’s policies. For PayPal accounts, payment transfer will occur in 1-2 business days.

 

Exchanges

If a buyer is unsatisfied with an item received, they may contact us for an exchange minus a 50% restocking fee of the purchase price. 

  1. Contact us, in**@TT*******.com for a Merchandise Exchange Number (MEN) before
  2. MEN must be requested within 7 calendar days from the date the item was received.
  3. The item must be exchanged in the original packaging.
  4. To be eligible for an exchange, the item must be unused and in the same condition that it was received.
  1. Receipt or proof of purchase must be sent with the exchanged item.
  2. Buyer is responsible to pay return shipping fees. Exchanges should be shipped to our US address . TTMBeauty , 102 Lasalle Rd #271844 West Hartford, CT 06127

 

Once the exchanged item has been received and inspected, the buyer will be notified and provided with the status of the exchange. Any item sent without an MEN will NOT receive an exchange. If the exchange is approved, we will initiate a store credit to the buyer. Store credits expire 30 days after being issued. No exceptions.

Thanks for shopping @ www.TTMBeauty.com .